T-Mobile, US, is a part of T-Mobile international, one of the top three global wireless carriers and a proud subsidiary of Deutsche Telekom AG. ‘In a world full of busy and fragmented lives…wireless communication can help’. This is what T-Mobile believes. With its headquarters at Bellevue, Washington, T-Mobile reaches 268 million Americans, with the support of a 29,000 strong workforce. In the year 2006, T-Mobile introduced Smart phones with solutions and received the highest ranking in wireless customer care by J.D. Power and Associates. They continued to receive such high ranking in wireless customer care for several consecutive years. With the back up of learning organizations, principles, and practices, T-Mobile is truly emerging as a world-class wireless communication organization for others to emulate.
Thursday, August 18, 2011
Case Study: Korean Management
The Korean economy came to be widely regarded as a possible ‘role model’ to be followed by other newly industrializing economies. The 1997 Asian Crisis shattered this image. The economy faced a competitive squeeze between lower cost and rapidly growing economies such as China on the one hand, and higher knowledge/technology based economies such as Japan on the other hand. Such a situation is caused due to structural economic problems, such as high cost but rigid systems and widespread bureaucratic intervention. It is believed that there is a need to build up new economic paradigm, one based on market-led, global,
Innovative Customer Service at EMC Corporation case study
In 1979, EMC was founded at Hopkinton, Massachusetts. Today, it is recognized as the world leader in customer service. Mike Ruettgers, after joining the EMC Group as Vice President (Operations and Customer Service), found that the company’s product performance failure was virtually leading the company to bankruptcy. Disk drive, one of their core product lines, was witnessing the biggest challenge as customers were up in their arms against accepting it, although the company enjoyed visible market reputation in product quality and customer services. The company’s business had witnessed a serious drop due to product unreliability. As a part of the comeback strategy, Mike decided to give options to consumers to receive a new EMC storage system, or take an IBM one but pay at
Conflict Management at Supreme India case study
Supreme India in New Delhi is a software development company and it has a turnover of Rs 2000 crore. It employs 400 persons. The company is professionally managed. A young dynamic managing director heads the management team. He expects performance of a high order at every level and more so at the supervisory and managerial levels.
Different types of trainees who undergo training in the company fill up the junior level vacancies. The company offers a one-year training scheme for fresh computer engineers. During the first six months of training, the trainees are exposed to different functional areas. This is considered to be the core training for this category of trainees. At the end of training
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