Case Study: T-Mobile – Intensifying the Learning Gain

T-Mobile, US, is a part of T-Mobile international, one of the top three global wireless carriers and a proud subsidiary of Deutsche Telekom AG. ‘In a world full of busy and fragmented lives…wireless communication can help’. This is what T-Mobile believes. With its headquarters at Bellevue, Washington, T-Mobile reaches 268 million Americans, with the support of a 29,000 strong workforce. In the year 2006, T-Mobile introduced Smart phones with solutions and received the highest ranking in wireless customer care by J.D. Power and Associates. They continued to receive such high ranking in wireless customer care for several consecutive years. With the back up of learning organizations, principles, and practices, T-Mobile is truly emerging as a world-class wireless communication organization for others to emulate.

Case Study: Korean Management

The Korean economy came to be widely regarded as a possible ‘role model’ to be followed by other newly industrializing economies. The 1997 Asian Crisis shattered this image. The economy faced a competitive squeeze between lower cost and rapidly growing economies such as China on the one hand, and higher knowledge/technology based economies such as Japan on the other hand. Such a situation is caused due to structural economic problems, such as high cost but rigid systems and widespread bureaucratic intervention. It is believed that there is a need to build up new economic paradigm, one based on market-led, global,